Our aim is to provide you with an exceptional level of customer service. When on occasions we (or our suppliers) fail to meet our high standards we will do everything possible to remedy the situation.

Terms and conditions of sale

By placing your order with us you accept the following Terms and Conditions:

1. Pricing: Our products and prices are subject to change. Promotional terms only apply in the period stated for the promotion. Whilst we will try to ensure that prices on the website are accurate, we are not responsible for errors that may occur. If we discover errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order. The price of all goods and services advertised are inclusive of any applicable taxes including VAT.

2. Availability: All goods and services are subject to availability. Any product stock or availability information supplied on the website is an estimate only.

3. Delivery: Charges for delivery are not included in the stated product price. See our Delivery and Returns section for details of all applicable charges. Delivery can be made to addresses in the UK, the European Union and certain other countries. We reserve the right to refuse to deliver goods abroad.

4. Ordering: To order any goods through this website you must be at least 16 years of age. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by homeoflegends.co.uk of your order. All orders are subject to approval by us. When processing your order, the information provided will be subject to credit and fraud prevention checks. For these purposes we may transfer your information to trusted third parties.

5. Returns and refunds: We offer a 30 day returns policy with some exceptions. See our Delivery Returns section for full details.

6. Website information: Any goods, services or information displayed on this website should not be regarded as an offer, invitation, solicitation, advice or recommendation to buy products or services on the website. No warranties or representations are made about any goods other than as expressly contained in this Website. To the extent permissible by law all implied terms, whether by statute or otherwise are excluded.

7. Liability: homeoflegends.co.uk’s liability for any injury, damage or loss, in particular consequential loss, arising from the use of goods purchased on this website, or from the transaction itself, is hereby excluded. Any injury, damage or loss arising directly from the negligence of homeoflegends.co.uk or any of its agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.   

8. Security: While all reasonable care is taken to protect the confidentiality of your credit card – see Security – homeoflegends.co.uk cannot be liable if through no fault of its own, these details are intercepted by and used by third parties. All personal details are handled in respect of the Data Protection Act 1998 and our own Privacy Policy.

9. Copyright notice: Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this Website.

10. General: The laws of England and Wales govern these terms and conditions. By accessing this Website and using our services and buying our products, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. These terms and conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

11. Notification of Changes: The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify acceptance of any adjustment to these terms. If there are any changes to our Privacy Policy we will announce these in a prominent position on our home page. If there are any changes to how we use our website customers’ Personally Identifiable Information, notification by email or postal mail will be made to those affected by the change.

12. All the items sold are sourced from legitimate suppliers and producers and we have their express permission to sell these items to you. Save where expressly indicated otherwise, none of the products featured are offically licensed or endorsed.

These Terms and Conditions form part of the Agreement between the Customer and ourselves.   Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance of the Disclaimer Notice and the full terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you in accordance with the Data Protection Act 1998.

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.The type of information we collect includes:

Name
Address
Telephone number
Email address
Credit card and/or debit card details

To accept payment and to run a credit check on your credit/debit card, we will send your personal details to our Payment Service Provider for authorisation. This information is transferred securely and is not used for any other purpose.

The information we hold will be accurate and up-to-date.  You can check the information we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Marketing and Promotions

From time to time we may wish to contact you by email:

 - We will only email you if you have given your explicit consent that we may do so

 - We will not pass your email address to any other trusted traders unless you agree.

If you are currently receiving promotional information from us and would prefer not to, vist our contact us section to email us and we will remove your details from our email lists.

We use website log files to track and report patterns of behaviour of the visitors to our website. This website also uses `cookies’ which we store on your browser. You can modify your browser settings to prevent this happening, but this website may not perform correctly if you do so.

What is a cookie?

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Many sites do this whenever a user visits their website in order to track online traffic flows.

Cookies record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the homeoflegends.co.uk features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

If you have any queries or comments about privacy please contact us.

Security

homeoflegends.co.uk takes the security of your transactions and your personal details very seriously.  Our website is built around a highly regarded e-commerce system called Actinic VII, and our merchant account payment processing provider is WorldPay, one of the worlds leading e-commerce payment service provider. 

Industry-leading fraud prevention expertise is just one of the reasons WorldPay is a safe way to pay online. WorldPay uses proprietary technology and constantly innovates to monitor transactions, help prevent fraudulent activity and maintain a secure payment system.